Free Spin Terms & Conditions — Please read carefully before use.

General Terms & Conditions

Free Spin (hereinafter referred to as "the Platform" or "we") is an international online betting and gaming service provider. The terms and conditions set out in this document apply to all services, games, betting markets, bonuses, and any other features offered on the Platform.

These Terms & Conditions are written in English to ensure our members can understand them clearly. If you have any questions, please reach out to our support team via live chat.

Free Spin reserves the right to update these Terms & Conditions at any time without prior notice. Any changes will be clearly announced on the site. Continued use of the platform after an update constitutes acceptance of the revised terms.

Account Registration & Personal Information

To register an account with Free Spin, you must provide accurate and complete information. We reserve the right to suspend or terminate any account created using false details.

• Each individual may register one account only.
• The name and phone number used during registration must be your own.
• Sharing your account login credentials (password) with anyone else is strictly prohibited.
• Any unauthorized access to your account must be reported to us immediately.
• Operating an account on behalf of another person is strictly prohibited.

Age Verification & Identity Confirmation

Free Spin strictly enforces an 18+ policy. We are committed to protecting minors from accessing our gaming platform.

By registering, you confirm that you are over 18 years of age. However, we may request a valid ID (NID, passport, or driving licence) at any time. Failure to submit the required documents within the specified timeframe may result in account suspension.

• A National ID (NID) is the most widely accepted form of identification.
• A valid passport is also accepted.
• Identity verification is mandatory before processing large withdrawals.
• All submitted documents are stored with complete confidentiality.

Deposit, Withdrawal & Payment Policy

Free Spin offers fast and secure payments via Mobile Pay, Nagad, and Rocket. All payment-related transactions are governed by the terms in this section.

The following rules apply to withdrawals:

1. Withdrawal requests may only be made to the same payment method used for the original deposit.
2. Identity verification must be completed before your first withdrawal.
3. Standard withdrawals are processed within 1–5 minutes.
4. Withdrawals exceeding ৳10,000 may be subject to additional security verification.
5. In cases of suspicious transactions, we reserve the right to place withdrawals on hold until verification is complete.

Bonuses & Promotional Offers

Free Spin offers a range of bonuses and promotional deals. Each offer has its own terms, and compliance with those terms is mandatory.

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• The wagering requirement for each bonus will be clearly stated on the promo page.
• If wagering requirements are not completed within the specified timeframe after claiming a bonus, the bonus will be forfeited.
• Free spin bonuses may only be used on designated slots games.
• No individual may claim bonus benefits through multiple devices or phone numbers.
• Free Spin reserves the right to modify or cancel any bonus offer at any time.

Betting Rules

The following rules apply when placing bets at Free Spin. They apply equally to all Sports Betting, casino games, and live betting.

1. Once a bet is confirmed, it cannot be cancelled or amended.
2. Any bet not confirmed before the match kicks off will be considered void.
3. If a bet fails to process due to a technical error, the staked amount will be refunded.
4. If a match is abandoned or postponed, bets will be settled in accordance with the applicable rules.
5. Bets flagged for unusual patterns may be placed on hold pending review.

You may use the cashout option to settle a bet before a match ends. The amount offered at the time of cashout is final and cannot be changed afterwards.

Prohibited Activities

The following activities are strictly prohibited. If detected, the account will be permanently suspended:

• Placing bets on both sides of the same match to guarantee a profit (arbitrage betting).
• Creating multiple accounts to claim bonus benefits.
• Operating an account using someone else's phone number or identity.
• Placing automated bets using software or bots.
• Deliberately exploiting any vulnerability or bug in the platform.
• Using the platform for money laundering or any illegal financial transactions.
• Harassing or intimidating other members.

Account Suspension & Closure Policy

Free Spin reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any provision of these terms and conditions.
• Registering with false information.
• Fraudulent or suspicious activity.
• Extended inactivity (12 months).

Members may request account closure at any time. Any remaining balance (excluding bonuses) will be refunded upon closure.

Privacy & Data Protection

Protecting your personal information is our top priority. We secure all data using 256-bit SSL encryption.

Your information is used solely for the following purposes:

• Identity verification and age confirmation.
• Payment processing.
• Providing customer support.
• Compliance with applicable legal obligations.

For more details, visit our Privacy Policy Read the page.

Limitation of Liability

Free Spin is not liable for the following:

• Bets unsettled due to an internet disconnection.
• Delays caused by third-party payment gateways.
• Exposure of your account details due to your own negligence.
• Financial losses from betting — betting always carries risk.

Responsible Gaming Policy

Free Spin treats responsible gaming not merely as a rule, but as a core value. We encourage all members to make use of these tools:

• Deposit Limit: Set daily, weekly, or monthly maximum deposit limits.
• Self-Exclusion: Self-excluding from the platform for any period between 24 hours and 6 months.
• Cooling-Off Period: Temporarily suspending betting access for a set period.
• Reality Check: Regular reminders of how long you have been playing.

For more details Responsible Gaming Visit page.

Terms Updates & Legal Matters

Free Spin reserves the right to amend these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via email or SMS.

Continued use of the platform following any changes constitutes acceptance of the updated terms. If you object to any term, you may request to close your account.