This document clearly explains how the information you provide while using Free Spin is collected, where it is stored, and how it is kept secure.
256-bit SSL Encryption
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Your privacy is protected across six layers
Every transaction and piece of personal data is protected with 256-bit SSL encryption — the same level of security used by banks.
Your data is stored in internationally certified data centres. Direct server access is strictly controlled.
Your name, phone number, or any other personal information is never sold or rented to advertisers or third parties.
Our automated system runs 24 hours a day, detecting unusual activity on your account and alerting you in real time.
No single employee has access to your complete data. Access is role-based and strictly compartmentalized.
You can request deletion of your personal data at any time. All data will be removed except where retention is required by law.
In plain terms: Free Spin protects your personal data like it's our own. Read this policy to understand exactly what we do — and don't do — with your information.
We collect certain information when you create an account and use our services on Free Spin. This data is collected solely to provide you with a better experience — for no other purpose.
| Data Type | What Is Collected | Why We Need It |
|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account Communications |
| Payment Information | Mobile Pay/Nagad Number, Transaction ID | Payment Processing |
| Device Information | IP Address, Device Type, Browser | Security Verification |
| Usage Data | Game history, betting patterns | Service Improvement |
We never store your bank PIN, password, or card number. When you make a payment, that information goes directly to the relevant payment gateway — it never reaches our servers.
It is our responsibility to be fully transparent about every purpose for which your data is used. Information collected on Free Spin is used strictly for the following:
We do not share your data with advertising networks, sell it to third-party marketers, or build profiles without your consent.
Free Spin uses cookies, which are essential for the website to function properly. Cookies are small data files stored in your browser.
You can disable cookies through your browser settings, though doing so may affect certain features on the site.
Free Spin never sells your information. However, limited data may need to be shared in specific circumstances:
Our Commitment: Your information is not shared with any individual or organisation outside of those listed above.
Your information is not stored indefinitely. Each type of data has a defined retention period:
| Data Type | Retention Period |
|---|---|
| Active Account Data | For the duration of account activity |
| Transaction & Financial Records | 5 years (legal requirement) |
| KYC Verification Documents | 3 years after account closure |
| Customer Support Chat | 1 year |
| Inactive Account Data | Deleted 3 years after last activity |
Once the retention period expires, data is automatically deleted from the system.
You have full control over your own data. Free Spin gives you the following rights:
You can find out what data we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You can request deletion of your data where there is no legal obligation to retain it.
You can request a downloadable copy of your data at any time.
To exercise any of these rights support@freespin.lifeEmail us or reach out via live chat.
Free Spin strictly enforces an 18+ policy. We do not knowingly collect personal data from anyone under the age of 18.
Age is verified at registration. If a member is found to be under 18 at any point, their account will be closed immediately and all associated data deleted.
A note for parents: If your child has accidentally created an account on Free Spin, please contact us immediately. We will act swiftly to resolve it.
Financial data is the most sensitive information we hold — which is why it receives dedicated protection. The following rules always apply to how payment data is handled on Free Spin:
No Free Spin employee will ever ask for your password or OTP over the phone or via chat. If this happens, report it to us immediately.
We may update this policy to reflect legal changes, new services, or technical improvements. For significant changes:
Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.
For any questions, complaints, or requests regarding your data, please reach out to our dedicated privacy team:
Email: support@freespin.life
Subject: Send us a message with the subject "Privacy Request"
Response Time: Typically within 48 hours.
Live Chat: Instant support in Bangla, 24/7.
Using any online service requires sharing some personal information. But most people never stop to think about where that data goes, who can see it, or how long it's kept — because many sites simply don't tell you.
Free Spin operates differently. We believe that when a member shares their mobile number or NID details with us, it is an act of trust — and breaking that trust is something we simply cannot do.
Awareness around digital data protection in Bangladesh is steadily growing. Many users ask — "Will my Mobile Pay number be used to spam me?" or "Could my NID be used somewhere else?" These are completely valid concerns.
Our answer is clear: no. Your Mobile Pay number is used solely for payment gateway verification at the time of a transaction. Your NID is used only to verify your age and identity — nothing else, and it is never shared elsewhere.
The Free Spin technology team continuously reviews our security measures. Our systems are audited by independent third-party security experts at least twice a year. Any vulnerabilities identified are addressed immediately.
Frequently Asked Questions on Privacy & Account Verification
Every piece of your data at Free Spin is stored with the highest level of security. Join today and enjoy betting with complete peace of mind.
Have a question? Ask us directly on our Bangla live chat.